The following guidelines have been established to ensure that parents, teachers, students, and administrators are well informed of the various ways and means for the school and home to engage in positive and constructive communications for the benefit of the entire QSI International School of Skopje community. These guidelines are designed to support all of the above-mentioned groups as they enter into a mutual relationship with QSI.
The relationship between the home and the school plays a very important role in a child's education. We cannot overemphasize the critical role parents play in successful learning. Parents contribute much to their child's development and are the single most important influence for a child’s learning. Teachers are responsible for the more formal aspects of children's learning, and successful teaching is based on the home experiences of the child. This is most effective when there is an active partnership with parents.
Two-way communication is a critical factor in the partnership between parents and the school. Where a partnership exists, it is easier for parents to feel confident about the teaching and learning taking place in the classroom and to solve problems.
OPEN DOOR POLICY, PARENTS, AND VISITORS
At QSI Skopje, our doors are always open. Parents and visitors are welcome to visit us during the day. The campus is closely monitored by security guards; visitors should sign in at the security guard post, and will be escorted to the appropriate school room. Parents are welcome to visit the school office, or individual classes while they are in session. In order to not disturb the learning environment, you are requested to call the school office to make an appointment when you come to school. In order to ensure smooth operations at school, parents generally should not be on school campus between 8:15 and 14:50 unless previous arrangements have been made.
Persons entering the school grounds for regular organized activities (i.e. aerobics classes, basketball) must be on a list for the activity, and sign in and out at the guard post. Other students and adult visitors are generally discouraged during school hours, but exceptions are sometimes made. Visitors interrupt what is going on, even when being discrete. We are trying to minimize disruptions to the classroom and make the best use of the time available for learning. Please contact the school administrator regarding other visitors.
Teachers and administrators will communicate formally and informally with parents using a variety of means. These include written reports or portfolios on student progress, notes, surveys, annual reports, newsletters, parent-teacher conferences, learning journeys, parent information booklets and sessions, assemblies, special events and celebrations, displays of students' work, etc. Some of the issues that may come up in communications are listed below:
- Issues particular to your child such as attitude, progress, attendance, participation, and social and emotional matters.
- Learning environment, quality of teaching, homework, general student behavior, policies and procedu-res, and conduct of staff.
- Access to support services such as student services, language deve-lopment centers, intensive language centers, education support units and centers.
A school newsletter is published regularly, except during holiday periods. These newsletters inform the community about the latest school information and events. Included will be monthly calendars to assist families in planning for school events. In order to lower our carbon footprint, the newsletter is distributed via e-mail to all community members. You may also read it on our school website.
The school will set conference schedules for parents. Students may be invited to the conference if requested by the teacher. Parents may also request conferences anytime throughout the school year.
The purposes of the conference are as follows:
- To allow the parents to understand the program in which their child participates.
- To inform the parents of the child's performance.
- To gain insights from the parents with a view to more effective learning and social behaviors of the child.
- To discuss social problems of the child should, such exist. This probably should be done by the advisor. or with the advisor present with a view to all areas of the school.
- To know the parents better and to develop good relationships between parents and the school.
WHAT TO DO WHEN YOU HAVE A PROBLEM
Should parents have questions or con-cerns, they are encouraged to go to the person who is most directly connected with the problem. If there are ques-tions about something in the class- room, it is best to ask the teacher. If the question is related to a school wide practice or policy, the best person to contact is the school administrator. The most important thing is that when there is a concern, it needs to be addressed.
Seeking information as early as possible can solve many problems. If you have any questions or concerns about your child's progress, the homework set, assessment procedures, or any other issues pertaining to your child’s education, please contact the class teacher. The best way to do this is to arrange a mutually convenient time for a telephone conversation or meeting. Try to identify the problem clearly before going to the school. If there is more than one problem, list them to ensure that the extent of the problem is clear to the school.
Decide whether the problem is a concern, a query, or a complaint. This will help in finding a solution. If your concern is about the conduct of a staff member, you may prefer to discuss the matter with the school administrator.
Most important, please adhere to the proper steps of communication. If there is a problem pertaining to your child’s education or your child’s stay at school, contact the teacher or pertinent person first. If no solution is found and the problem persists, contact the administration. Do not go straight to the administration without having sought to solve the problem with the teacher or pertinent person first. Thank you. Try to stay calm. Even if you don't feel it, being calm will help to get your concerns across more clearly than if you are upset and angry. It may help to take someone with you. If it is not an emergency situation, waiting at least one day to discuss the problem may be more constructive. At all stages, staff will work with you to work out an agreed plan of action and timeline. If you need assistance in resolving a concern or complaint, staff will help you:
- Obtain information about school policies and procedures.
- Make enquiries about student programs, performance and behavior.
- Clarify a problem and register a concern with the school.
- Direct letters of enquiry or complaint.